Who we are
Effective Date: October 20, 2026
Welcome to propertysmart.ca (the “Website”). PropertySmart is deeply committed to safeguarding the privacy and security of your personal information. This Privacy Policy details our practices regarding the collection, use, and protection of your information, both when you interact with our Website and in connection with our offline activities.
Who We Are
At PropertySmart, we provide tailored real estate services, prioritizing customer satisfaction and data security. You can also learn more about our regulatory framework by visiting our Licensing & Disclosure1 page. This policy covers data collected through our Website, emails, texts, and other electronic messages with us, as well as through any mobile and desktop applications downloaded from our Website.
These Terms of Service (“Terms”) govern your access to and use of the services and tools provided by PropertySmart Advisory Group Inc. (“PropertySmart.ca,” “we,” “our,” or “us”). These Terms apply to the use of our website located at www.propertysmart.ca (the “Website”), any content, information, or services (collectively, the “Offerings”) provided through the Website, and any other communications or tools provided by us.
By accessing or using PropertySmart.ca, you agree to be bound by these Terms, and any additional terms or policies referenced herein, including our Privacy Policy. If you do not agree to these Terms, please do not use PropertySmart.ca.
1. Changes to These Terms and PropertySmart.ca
(a) We reserve the right to modify or update these Terms at any time. Changes will take effect immediately upon posting on the Website, unless otherwise stated. We will provide notice of updates via email or through the Website. Your continued use of PropertySmart.ca following any updates constitutes your acceptance of the new Terms.
(b) We may, at our sole discretion, modify, suspend, or terminate access to the Website or Offerings for maintenance, updates, or other business reasons without prior notice.
2. User Accounts
(a) To access certain features on PropertySmart.ca, you may need to create a user account (“Account”). You agree to provide accurate, current, and complete information during registration and to keep your Account information updated.
(b) You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. PropertySmart.ca is not liable for unauthorized access to or use of your Account.
(c) We reserve the right to disable or terminate your Account at our discretion, especially if you provide false information or violate these Terms.
3. Information We Collect
PropertySmart may collect personal information necessary to provide our services, respond to inquiries, maintain client relationships and meet applicable legal and regulatory obligations.
Information You Provide: Depending on the services requested, this may include your name, contact details, identification information, employment and income details, financial information, credit-related information, property ownership and transaction details, and other information reasonably required to provide real estate, mortgage brokerage, property management or related services.
Automatically Collected Information: When you visit our Website or use our digital tools, certain technical information may be collected, including your IP address, browser type, device information, operating system, referring URLs, access times and pages viewed. This information may be used to maintain Website functionality, improve user experience, understand Website performance and support security.
Cookies and Tracking Technologies: Our Website may use cookies and similar technologies to support functionality, remember preferences, analyze Website activity and improve our services. You can manage certain cookie preferences through your browser settings.
Information from Third Parties: Where authorized or otherwise permitted by law, we may obtain relevant information from lenders, credit reporting agencies, financial institutions, real estate professionals, public records and other service providers to assist in delivering the services you have requested.
We collect, use and disclose personal information only for identified and appropriate purposes, with consent where required, or as otherwise permitted or required by applicable law.
4. How We Use Your Information
We use your personal information for the following purposes:
- To improve and personalize your experience on PropertySmart.ca.
- To respond to your inquiries and provide customer support.
- To send you marketing communications, subject to applicable laws.
- To ensure compliance with these Terms and protect our business interests.
5. Artificial Intelligence and Technology
Property Smart Advisory Group Inc. (“PropertySmart”) may use artificial intelligence (AI), automated systems and other digital technologies, including services provided by third-party technology providers, to support our real estate, mortgage brokerage, property management and related business operations.
These technologies may assist with collecting, organizing, reviewing, analyzing and processing information, evaluating service options, preparing documentation, responding to inquiries and improving administrative efficiency.
Where personal or confidential information is processed through these systems, PropertySmart takes reasonable steps to safeguard such information and limit its collection, use and disclosure to authorized and appropriate purposes, in accordance with applicable privacy legislation and regulatory requirements.
AI and automated technologies are intended to assist our professionals and do not replace their responsibility to exercise professional judgment, reasonable care and appropriate oversight. Information generated by these technologies may be reviewed or verified by our team before being relied upon in providing professional services.
Our use of these technologies remains subject to this Privacy Policy, applicable client service agreements and applicable laws. Individuals with questions about how their personal information is processed may contact us using the information provided in Section 14 of this document.
6. Virtual Office Website (VOW) Requirements
PropertySmart.ca may provide access to real estate listings and related data through a Virtual Office Website (“VOW”) in compliance with real estate association regulations.
General Requirements: You acknowledge and agree that:
- You are entering into a lawful broker-consumer relationship with PropertySmart.ca.
- All information accessed through the VOW is for your personal, non-commercial use.
- You will not copy, redistribute, or misuse any data obtained from the VOW.
- The Canadian Real Estate Association (CREA) owns the REALTOR® and MLS® trademarks, and you agree to comply with all related guidelines.
- PropertySmart.ca is not responsible for inaccuracies in listing data provided by third parties.
7. Third-Party Content, Services and Links
PropertySmart may engage third-party service providers to support our Website, technology platforms, business operations and professional services. These may include financial institutions, lenders, credit reporting agencies, real estate service providers, technology vendors, cloud hosting providers and other professionals or organizations involved in delivering our services.
Where reasonably necessary and authorized, personal information may be shared with these providers to process applications, facilitate transactions, verify information, administer services, maintain technology systems or fulfill legal and regulatory obligations.
We take reasonable steps to ensure that third-party service providers handling personal information on our behalf are subject to appropriate privacy and confidentiality protections. Such information is shared only for authorized purposes and in accordance with applicable privacy legislation.
Some service providers may operate or process information outside Canada, where information may be subject to the laws of the applicable jurisdiction. Additional information about these arrangements, including relevant processing locations and purposes where required by law, is available through our privacy practices or by contacting us.
External Websites and Links: PropertySmart.ca may contain links to websites, applications or services operated independently by third parties. We do not control their content, security or privacy practices and encourage users to review their respective policies before providing personal information
8. User Responsibilities
You agree to:
- Prevent unauthorized access to PropertySmart.ca.
- Use PropertySmart.ca only for lawful purposes and in compliance with these Terms.
- Not impersonate others, upload malicious software, or interfere with Website functionality.
- Avoid any scraping, reverse engineering, or misuse of data provided by the Website.
9. Data Security
PropertySmart recognizes the importance of protecting personal and confidential information entrusted to us.
We take reasonable administrative, technical and physical measures designed to safeguard personal information against unauthorized access, collection, use, disclosure, modification, loss or destruction. These measures may include access controls, secure technology systems, confidentiality practices and procedures for managing personal information, as appropriate to the nature and sensitivity of the information.
Access to personal information is limited to individuals and service providers who require it for legitimate business purposes, subject to applicable privacy and confidentiality obligations.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, or meet legitimate business obligations. When information is no longer required, we take reasonable steps to securely dispose of or anonymize it, where appropriate and legally permitted.
Although we take reasonable precautions to protect personal information, no electronic transmission, storage system or security measure can be guaranteed to be completely secure.
If you have questions or concerns about the security or handling of your personal information, please contact us using the information provided in Section 14 of this document.
10. Disclaimers
PropertySmart.ca and its Offerings are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Website, including accuracy, completeness, or availability.
11. Limitation of Liability
To the maximum extent permitted by law, PropertySmart.ca and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website, data inaccuracies, or any third-party content.
12. Termination
We may terminate or suspend your access to PropertySmart.ca at any time, without notice, for conduct that violates these Terms or is harmful to PropertySmart.ca, its users, or third parties. Upon termination, all provisions that by their nature should survive termination will remain in effect.
13. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Edmonton, Alberta.
14. Contact Us
If you have questions about these Terms or need further clarification, please contact us:
Email: info@propertysmart.ca
Address: 10060 Jasper Ave Tower 1, Suite 2020, Edmonton, AB T5J 3R8
By using PropertySmart.ca, you agree to these Terms of Service. If you do not agree, please discontinue use of the Website immediately.
